Emergency Services

Challenge: A large consolidated 911 center was using a Computer Aided Dispatch (CAD) system that lacked disaster recovery capabilities. The 911 center desired a system that would quickly recover from a physical server failure or a building evacuation scenario

Prescient Solution: Duplicate CAD servers were purchased and deployed at two different 911 centers. Additionally, software was configured to synchronize data between the two CAD servers in real time. Each 911 center operates off their local CAD server under normal conditions. In the event of a disaster, the 911 center would operate off the functioning remote CAD server with their own data and configuration.

Result: The solution has been tested on numerous occasions and has worked as designed. The client is confident that they have a continuation of operations in the event of a failure, critical to providing emergency services to a large population.

Challenge: A governmental emergency system had gathered a significant amount of data and developed business processes around that data. The data needed to be collected from an array of individuals around the state, managed and maintained over time.

Prescient Solution: Prescient was able to distill down and decipher the “big picture” of the data and processes. Prescient consolidated three separate public websites into a single online portal that required content approval before changes were made public. Additionally, Prescient created a single online, self-service secure portal (extranet) commonly referred to as CIMS (Contact Information Management System).

Result: This solution enabled the client to audit content management and ensure proper procedures were being followed. The CIMS consolidated multiple databases and documents and enabled the client to delegate control to the individuals who are best qualified to report on the information. Not only does the solution reduce overall costs of doing business, the client now has the ability to control, audit and electronically process critical information vital to emergency responders for the state. Since then, numerous state agencies have decided to adopt a similar (if not the same) model for managing similar resources.

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