1) Login to Cisco’s support site and download the Cisco USB Console driver

2) Plug in USB cable to Cisco device and PC

3) From your PC open Device Manage à Ports should now show the Cisco Serial (COM3) listed

4) Open Putty, choose Serial and change COM1 to COM3 and click Open

Note: If this stops working, follow the troubleshooting steps below:

1. Open Device Manager –> Ports
   • You need to change “USB Serial Port (COM3)” to “Cisco Serial (COM3)”
2. Right-click “USB Serial Port (COM3)”–> Properties
3. Driver tab –> Update Driver
4. Browse my computer for software
5. Let me pick from a list of devices on my computer

Ports should now have the correct device listed: