IT Help Desk Support Services in Chicago

Solve Your Chicago IT Problems With Virtual And On-Site Help Desk Support from Prescient Solutions

The time your employees spend struggling with information technology is time they aren’t spending on their business function. Help your employees get their work done more effectively and more efficiently with virtual and on-site help desk services from Prescient Solutions. Our expert team has the knowledge and experience to get your Chicago-area employees back to work quickly.

Help Desk Services from Prescient Solutions Are Dedicated to Your Success

The Chicago help desk services offered by Prescient Solutions focus on enabling your employees’ success. Our services differ from other help desk providers in these crucial ways:

  • Our help desk support streamlines problem resolutionYou’ll only have to make one call to get a problem resolved. Our team will open the ticket and resolve the problem or escalate it internally and externally with vendors until it’s fixed.
  • Our help desk support is comprehensiveOur help desk isn’t limited to specific technology. We can support all hardware, network, and server platforms in your data center, along with desktop, mobile, and cloud helpdesk support. We’re Microsoft Partners and have deep knowledge of their products.
  • Our help desk supports both users and administratorsOur help desk support team provides routine provisioning and administrative support, as well as end user problem resolution.
  • Our help desk team is composed of expertsThe Prescient Solutions team is certified in the products to ensure that their knowledge is current and your problems get quickly resolved. Our experience in multiple industries adds business knowledge to technical knowledge and lets us get your problems solved faster.
  • Our help desk is always availableChicago businesses can receive both virtual and on-site help desk services from Prescient Solutions. With 24×7 support, there’s never a delay in getting your questions answered.

Help Desk Support from Prescient Solutions Offers Key Benefits

Using our help desk services offers multiple benefits to your Chicago business:

  • cost effective problem resolution
  • reduced down time
  • increased employee productivity
  • white glove, responsive support
  • proactive reporting to identify trouble hotspots

Technology challenges shouldn’t stop your employees from getting their jobs done. Help Desk Support Services from Prescient Solutions in Chicago let them stop struggling with technology and start leveraging it for business results.

You focus on running your business—we’ve got IT covered.