Is Your Help Desk Really Helping?
A Guide to Help Desk Problems & Resolutions

Your help desk team may not be reaching its full potential. Would you be surprised if we said it could actually be a management problem? These problems are often because the help desk isn’t optimized with the right people and the right tools to let them offer help right when an employee reports a problem.

Download our guide and discover how your organization can improve its help desk results today.

Download Now
Help Desk Problems Guide

Your Virtual IT Department – Supporting technical infrastructure is a challenge for businesses that depend on their computer systems but can’t justify an in-house IT team. Prescient Solutions offers managed IT services that solve that problem by turning our team of certified experts into your virtual IT department. Our services include:

  • Cyber security
  • Virtual help desk
  • 24×7 monitoring
  • Desktop support
  • Mobile services

Working with Prescient Solutions for support is as simple as working with a member of your own team.

You focus on running your business—we’ve got IT covered.

Prescient increases your bottom line

By understanding your business, your competition and how you make money, Prescient can help you leverage IT improvements to cut costs and boost profits.

Prescient brings specialized IT expertise

With 15 years of experience in the Chicago marketplace and a sterling reputation among our clients for IT excellence, we bring tested processes to each and every client. Our people are versed in the technologies critical for keeping operations running and growing. Documenting best practices for the full range of infrastructure and application development and strictly adhering to those best practices isn’t just what we do—it’s who we are.

Prescient: Not your garden-variety geeks

Prescient is unique in Chicago, due to the service-driven aspect of our long-term engagements. While we certainly use technology to support our processes, we rely most on close relationships between the client and our onsite teams, as well as account relationship managers and Prescient executives.

Guide to Managed IT Services

A Guide to Managed IT Services

Providing the necessary oversight and support that IT needs is time consuming and expensive. Managed IT services solve those problems. Continue Reading

how to hire IT consulting firm

How to Hire an IT Consulting Firm

Partnering with an IT consulting firm can be an effective way for companies to meet their technology needs and achieve business goals. Continue Reading

  • Prescient has helped us with our operations globally. They have done everything from installing a worldwide VPN to staying at our headquarters all night on Christmas Eve to fix a single server problem. The 24×7 dedication of their staff and their commitment to us is second to none. I consider them like our own employees.

    Global Manufacturer Vice President of Strategic Sourcing

  • Prescient took our network from the verge of collapse and rebuilt it into a large robust system. They always offer planning ahead for budgets so there are no surprises. They have the resources necessary when we need them. They do whatever it takes to support us. Prescient was referred to me and they have definitely lived up to their reputation. They are a key part of our business

    Midwest Manufacturer President

  • We had concerns about the stability and security of our network. Prescient came in and through their audit identified many weaknesses that we weren’t aware of. They gave our whole system a much-needed overhaul and provided value above and beyond the scope of the contract. That’s what I appreciate the most. They go the extra mile but don’t charge us for every little thing. We are extremely satisfied.

    Education Associate Superintendent

  • Prescient Solutions not only understood the importance of our emergency response/homeland security project, but also the needs we were trying to meet. Their level of commitment was outstanding. I would sincerely recommend Prescient to any organization looking to optimize their cyber presence or enhance integration and productivity.

    Government Emergency System Section Chief

  • Prescient has helped us with our operations globally. They have done everything from installing a worldwide VPN to staying at our headquarters all night on Christmas Eve to fix a single server problem. The 24×7 dedication of their staff and their commitment to us is second to none. I consider them like our own employees.

    Global Operations Vice President of Strategic Sourcing

  • Prescient exhibits a depth of knowledge that results in them always being able to solve my IT problems. They are stable, hardworking and talented.

    Local Municipality IT Manager
/*
*/