Backend Support

Chicago Backend Support for Critical Business Systems 

Servers today run critical backend applications as well as the virtual desktop infrastructure supporting employees’ desktops. Managed services for servers ensure these critical devices are secure and up to date with required maintenance. The Prescient Solutions team provides support for your current infrastructure and develops the insight and understanding to design and implement the infrastructure you need in the future.

Managed services include these key functions:

• Provisioning and inventory management
• Routine maintenance and patch management
• Security, including firewall and antivirus
• Monitoring and alerting
• Problem resolution

Support from Prescient Solutions brings the Prescient Advantage to your business. We apply the collective IT intelligence of the certified experts on our team to all our IT services, whether delivered on premises or our remote Managed Technology Services solution.

Our dedicated team of experts is committed to supporting your current infrastructure while also having the foresight and expertise to design and implement the infrastructure you will need in the future. With our managed services, you can rest assured that your servers are in capable hands.

Here are some key functions included in our managed services:

1. Provisioning and Inventory Management: We handle the provisioning of servers, ensuring that you have the necessary hardware and software resources to meet your business requirements. We also maintain a comprehensive inventory management system, keeping track of your server assets and their configurations.
2. Routine Maintenance and Patch Management: Our team performs regular maintenance tasks on your servers to keep them running smoothly. This includes applying patches and updates to address vulnerabilities, enhance performance, and ensure compatibility with the latest software versions.
3. Security: We prioritize the security of your servers and implement robust measures to safeguard your data and infrastructure. This includes configuring firewalls to protect against unauthorized access and deploying antivirus software to detect and mitigate potential threats.
4. Monitoring and Alerting: We utilize advanced monitoring tools to keep a close eye on the performance and health of your servers. If any issues arise, we receive real-time alerts and can take proactive measures to resolve them promptly, minimizing downtime and disruptions.
5. Problem Resolution: Our support team is readily available to address any server-related issues you encounter. We leverage our collective IT intelligence and experience to swiftly diagnose and resolve problems, ensuring minimal impact on your business operations.

When you choose Prescient Solutions for your managed services, you gain access to the Prescient Advantage. Our certified experts bring their extensive knowledge and expertise to all our IT services, whether they are delivered on-premises or through our remote Managed Technology Services solution.

At Prescient Solutions, we are dedicated to providing comprehensive and reliable support to empower your business. Our goal is to optimize your server infrastructure, enhance security, and deliver exceptional service that aligns with your unique needs and future goals. Trust us to be your trusted partner in managing your server environment effectively.

Our expert team will take care of all your IT backend support needs, allowing you to enjoy more cost-effective and predictable IT spending. We take pride in serving the Chicago, Illinois, and Wisconsin areas, providing exceptional IT services to businesses like yours.

FAQ

1. What is backend support for critical business systems? Backend support refers to the technical assistance provided to maintain and manage the core infrastructure and systems that power critical business operations. It involves monitoring, troubleshooting, optimizing, and securing the backend components of software applications, databases, servers, and networks.
2. Why is backend support important for critical business systems? Backend support is crucial for ensuring the smooth and reliable functioning of critical business systems. It helps maintain system availability, performance, and security, reducing the risk of downtime, data loss, and potential disruptions to business operations. It also ensures that the backend infrastructure is scalable, efficient, and aligned with business requirements.
3. What types of critical business systems require backend support? Critical business systems can vary across industries but typically include enterprise resource planning (ERP) systems, customer relationship management (CRM) platforms, financial and accounting software, inventory management systems, supply chain management systems, and other mission-critical applications that drive key business processes.
4. What services are included in backend support for critical business systems? Backend support services typically include monitoring system performance, identifying and resolving issues, managing software updates and patches, ensuring data integrity and security, optimizing system configurations, conducting backups and disaster recovery planning, and providing technical assistance to users.
5. How does backend support enhance system security? Backend support focuses on implementing robust security measures to protect critical business systems from unauthorized access, data breaches, and cyber threats. This includes implementing firewalls, intrusion detection systems, encryption mechanisms, access controls, and regular security audits to identify vulnerabilities and implement necessary safeguards.
6. How can backend support improve system performance? Backend support teams analyze system performance metrics, identify bottlenecks, and fine-tune backend configurations to optimize performance. They monitor resource utilization, conduct capacity planning, and ensure that systems are efficiently utilizing hardware, networks, and databases to deliver optimal performance.
7. How quickly can backend support teams respond to issues or outages? The response time for backend support depends on the agreed-upon service level agreements (SLAs) between the support provider and the business. Typically, support teams aim to respond promptly to critical issues and outages, following predefined escalation processes and prioritizing resolution based on the severity and impact on business operations.
8. Can backend support help with system upgrades or migrations? Yes, backend support teams can assist with system upgrades, migrations, and transitions to new platforms. They collaborate with stakeholders to plan and execute seamless transitions, ensuring data integrity, minimizing downtime, and providing necessary technical support during the process.
9. Is backend support available 24/7? Backend support availability depends on the specific arrangements made with the support provider. Some providers offer round-the-clock support, including weekends and holidays, while others may have predefined support hours. It’s essential to discuss and establish the support coverage that aligns with your business needs.
10. How can I choose the right backend support provider for my business? When selecting a backend support provider, consider factors such as their expertise and experience in supporting critical business systems, their track record of reliability and responsiveness, the range of services they offer, their security practices, and their ability to scale and adapt to your evolving needs. It’s also beneficial to seek client testimonials and reviews to assess their reputation in the industry.

Our suite of managed technology services includes: