Virtual Help Desk
A Single Help Desk That Takes Ownership of Your Problems
Prescient Solutions virtual help desk services mean you’re never on your own when you have system problems.
Our remote monitoring capability means we can know about server problems and have them fixed before they ever impact your business. When end users experience problems, they can contact us by phone or open a ticket by email; however you report a problem, our support engineers work to resolve it. With certifications in technology and common vendor products, our engineers are true experts, but if the problem stumps us, we don’t hand the problem back to you. We initiate contact with the vendors for support and work with them to resolve the problem. Our support doesn’t end until your systems are back online and your employees are back at work.
Our suite of remote IT services includes: