Managed IT Services in Chicago and Milwaukee

What is managed IT support?

Managed IT support means you hire an outside company to run and fix your technology for you. They watch your computers, servers, and network, solve problems, and keep everything working. You pay one set fee each month instead of hiring your own IT staff. Prescient Solutions has done this for Chicago and Milwaukee businesses for more than 27 years.

What does a managed IT company do?

A managed IT company takes care of the technology your business runs on. At Prescient Solutions, our certified team works as your IT department. That includes:

• Help desk. One place to call or email when something goes wrong. Reach us at (888) 343-6040.
• Around-the-clock monitoring. We watch your servers, network, and devices 24 hours a day, every day, so we can catch problems early.
• Desktop support. We set up and fix the computers your staff use.
• Mobile support. We set up and protect the phones and tablets your team uses for work.

When you call, we take ownership of the problem. We either fix it ourselves or work with your other vendors until it is solved. You are never left on your own.

How is managed IT different from “break/fix” IT?

With break/fix IT, you only call for help after something breaks, and you pay each time. With managed IT, we watch your systems all the time and fix small issues before they turn into big ones. You pay one steady fee each month. That means less downtime, fewer surprises, and a bill you can plan around.

What do you get when you work with Prescient?

You get a full IT team without hiring one. Here is what that looks like day to day:

• A help desk your staff can reach by phone or email when they are stuck.
• Someone watching your systems around the clock, so problems get caught early.
• Regular updates and patches, so your software stays current and safe.
• One team that handles your computers, servers, network, and cloud tools.
• A partner who deals with your other tech vendors for you, so you do not have to.

We work with the tools you already have. If you use Microsoft 365, we support it. If you have your own IT person, we back them up instead of replacing them.

How does getting started work?

We keep the first steps simple:

1. Free consultation. We look at your current setup and talk through what is working and what is not. This first review costs you nothing.
2. A clear plan. We show you what we would support, how we would fix the weak spots, and what it would cost.
3. Setup and handoff. We put monitoring in place, get your team set up, and take over the day-to-day.
4. Ongoing support and check-ins. We keep your systems running, and we meet with you to review how things are going and what is next.

Who needs managed IT services?

Managed IT is a good fit if your business depends on its computers but does not have its own IT team. It also helps when your IT staff is too busy to keep up. We work with businesses of all kinds across the Chicago and Milwaukee areas in manufacturing, state and local government, non-profit, professional services such as accounting, consulting and law firms, and field based services like HVAC and Fire and Life Safety companies with a particular focus on highly acquisitive PE backed businesses.

What does managed IT cost?

Our remote IT support is generally priced per user and device, with special projects like server upgrades or Microsoft tenant integrations customized with a specific price and scope of work to meet your needs.  

Why choose Prescient Solutions?

We have supported businesses in the Chicago and Milwaukee areas for more than 27 years. Our team holds current certifications from Microsoft, Cisco, and VMware. We have also been a Microsoft Gold Partner for more than 15 years, which is Microsoft’s top partner level. In plain terms, we have the training and the track record to keep your technology running. You can see examples of our work in our case studies.

FAQs

What is managed IT support?

Managed IT support means you hire an outside company to run and fix your technology for a set monthly fee. They watch your computers, servers, and network, solve problems, and keep everything working, so you do not need your own IT staff.

What is included in Prescient’s managed IT services?

Prescient’s managed IT services include a help desk, around-the-clock monitoring, desktop support, and mobile support. When you call, we take ownership of the problem and work with your other vendors until it is solved.

How is managed IT different from break/fix IT?

Break/fix IT means you only call after something breaks and pay each time. Managed IT is the opposite: we watch your systems all the time and fix small issues early, for a steady, predictable fee instead of a charge for every incident.

Will Prescient work with my current software and vendors?

Yes. We support the tools you already use, like Microsoft 365, and we deal with your other technology vendors for you, so you have one team to call.

What if I already have an IT person on staff?

We can back up your in-house IT person instead of replacing them. We take routine work and monitoring off their plate so they can focus on bigger projects.

How do I get started with Prescient?

It starts with a free consultation. We review your current setup at no cost, share a plan and a price, set up monitoring, and take over the day-to-day support.

What areas does Prescient Solutions serve?

Prescient Solutions serves businesses across the Chicago and Milwaukee areas from its office at 1834 Walden Office Square, Schaumburg, IL 60173.