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Chicago Desktop Support Services to Empower Productive Employees


 Desktop problems keep employees from doing their jobs. Ensure employees are able to work productively by keeping their desktop workstations working properly. Workstation managed services from Prescient Solutions keep desktop workstations up to date with patches and antivirus protection to minimize downtime.

Our managed services for desktop workstations encompass a range of critical functions to keep your desktops running smoothly and minimize downtime:

  1. Operating system management: We take care of managing and maintaining the operating systems on your desktop workstations, ensuring they are up to date with the latest patches, updates, and security fixes. This helps to enhance stability, performance, and security.
  2. License management: We assist in managing software licenses for your desktop workstations, ensuring compliance with licensing agreements and optimizing license allocation to maximize efficiency and cost-effectiveness.
  3. Antivirus software installation and data protection: We deploy robust antivirus software on your desktop workstations to protect against malware, viruses, and other security threats. We configure and maintain the antivirus software to ensure continuous protection and safeguard your sensitive data.
  4. Performance and health monitoring: We employ proactive monitoring tools and techniques to monitor the performance and health of your desktop workstations. This enables us to identify potential issues, diagnose problems, and take appropriate actions to optimize performance and prevent system failures.
  5. Remote or onsite end-user support: Our dedicated support team is available to provide assistance and resolve desktop-related issues either remotely or through onsite visits, depending on your specific needs. We strive to provide timely and effective support to minimize disruptions and keep your employees productive.
  6. Troubleshooting and problem resolution: When desktop problems occur, we have skilled technicians who are experienced in troubleshooting and resolving a wide range of issues. Whether it’s hardware malfunctions, software conflicts, or user errors, we work diligently to diagnose the root cause and implement effective solutions.
  7. Provisioning and inventory management: We handle the provisioning of new desktop workstations and manage inventory to ensure that you have an accurate record of your workstation assets. This includes tracking hardware configurations, software installations, and license information.

Our managed workstation services are designed to optimize the functioning and security of your employees’ desktops, enabling them to perform their job responsibilities efficiently. Whether we provide support remotely or onsite, our approach is backed by the Prescient Advantage, which leverages the collective IT intelligence of our certified experts. We bring extensive experience, knowledge, and best practices to deliver expert solutions tailored to your specific IT needs.

With Prescient Solutions as your trusted partner, you can rely on our comprehensive managed workstation services to address desktop issues, improve performance, and enhance overall productivity within your organization.

Our expert team will take care of all your IT Desktop support needs, allowing you to enjoy more cost-effective and predictable IT spending. We take pride in serving the Chicago, Illinois, and Wisconsin areas, providing exceptional IT services to businesses like yours.

Frequently Asked Questions

What is desktop support?

Desktop support refers to the services provided to ensure the proper functioning of desktop workstations within an organization. It involves resolving technical issues, troubleshooting problems, and providing assistance to end-users in using their desktop computers effectively.

What types of issues does desktop support address?

Desktop support addresses a wide range of issues, including hardware malfunctions, software errors, network connectivity problems, email configuration, software installation, performance issues, and general user assistance.

How quickly can I expect a response to my desktop support request?

At Prescient Solutions, we prioritize timely response and resolution of desktop support requests. Our dedicated support team aims to provide prompt assistance based on predefined service level agreements (SLAs) tailored to your organization’s specific needs.

Can desktop support be provided remotely?

Yes, desktop support can be provided remotely. Our team of experts can remotely access your desktop workstations to diagnose and resolve issues, perform software installations, configure settings, and provide user guidance. Remote support offers convenience and helps minimize downtime.

What if the issue cannot be resolved remotely?

If the issue cannot be resolved remotely, our desktop support team can schedule an onsite visit to your location. Onsite support allows our technicians to physically assess and troubleshoot the problem, perform hardware repairs, and provide hands-on assistance when needed.

Do you support both Windows and Mac desktops?

Yes, we provide desktop support services for both Windows and Mac operating systems. Our team is proficient in troubleshooting and resolving issues on both platforms, ensuring that your desktop workstations run smoothly regardless of the operating system.

Can you assist with software installations and updates?

Absolutely. Our desktop support services include assistance with software installations, updates, and patches. We ensure that your desktop workstations have the necessary software applications installed and that they are kept up to date to enhance performance, security, and compatibility.

How do you ensure the security of my desktop workstations?

We prioritize the security of your desktop workstations. Our desktop support services include implementing antivirus software, applying security patches, configuring firewalls, and providing guidance on best security practices. We work to protect your systems from malware, unauthorized access, and other security threats.

What if I have questions or need assistance with using specific software applications?

Our desktop support team is here to help. We provide user assistance and guidance on various software applications commonly used in business environments. Whether it’s Microsoft Office, email clients, or industry-specific software, we can assist you in getting the most out of your applications.

How can I request desktop support services?

You can reach out to our support team through our designated channels, such as phone, email, or an online support portal. Our team will promptly address your request, gather necessary details, and provide the assistance you need to resolve your desktop-related issues.

Can you provide proactive maintenance for my desktop workstations?

Yes, we offer proactive maintenance as part of our desktop support services. This includes regular system health checks, performance monitoring, applying patches and updates, and optimizing desktop configurations to prevent potential issues and ensure smooth operations.

Managed IT Services in Chicago, IL

1834 Walden Office Square, Fifth Floor
Schaumburg, IL 60173
Sales and Support (Toll Free): (888) 579-7817

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