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Chicago Network Support to Enable Cloud and Collaboration


Cloud and collaboration drive today’s business success, and both require strong, reliable network infrastructure. Network managed services from Prescient Solutions ensure you’ve got the right network links with the right bandwidth and security to meet your needs. We work with top equipment vendors to design and implement WAN, LAN, WLAN and VPN networks that keep your business data flowing.

Our network managed services encompass a range of key functions to support your network infrastructure:

  1. Network administration: Our expert team handles the day-to-day management and maintenance of your network, including user management, network configurations, and network performance optimization.
  2. Device installation, configuration, and inventory tracking: We take care of installing and configuring network devices, such as routers, switches, access points, and firewalls. We also maintain an accurate inventory of your network devices for efficient management and troubleshooting.
  3. Troubleshooting: In the event of network issues or disruptions, our skilled technicians swiftly identify and resolve the problems to minimize downtime and ensure smooth network operations.
  4. Security: We prioritize network security by implementing robust measures, such as firewalls, intrusion detection systems, and access controls. We continuously monitor network traffic for any suspicious activity and proactively address potential security threats.
  5. Monitoring and alerting: We employ advanced monitoring tools to keep a vigilant eye on your network’s performance, availability, and bandwidth utilization. Our team receives real-time alerts and notifications to quickly address any deviations or anomalies.
  6. Routine maintenance: We proactively monitor your network for routine maintenance needs, such as software updates, patch management, and firmware upgrades. By staying on top of these tasks, we ensure your network operates at peak performance and remains secure.

Prescient Solutions’ managed services provide several benefits, including improved network reliability and reduced network costs. Our approach combines industry expertise, cutting-edge technologies, and proactive management to optimize your network performance and minimize the risk of downtime. Whether you require on-premises or remote managed technology services, our dedicated team leverages the Prescient Advantage—the collective IT intelligence of Prescient Solutions—to deliver exceptional IT services tailored to your specific needs.

Our expert team will take care of all your IT Network support needs, allowing you to enjoy more cost-effective and predictable IT spending. We take pride in serving the Chicago, Illinois, and Wisconsin areas, providing exceptional IT services to businesses like yours.

Frequently Asked Questions

What is network support?

Network support refers to the services and assistance provided to manage, troubleshoot, and optimize computer networks. It involves tasks such as network monitoring, configuration, security, maintenance, and problem resolution.

Why is network support important for businesses?

Network support is essential for businesses because it ensures the smooth and reliable operation of their computer networks. It helps maintain network uptime, improves performance, enhances security, and enables efficient communication and data transfer among network devices.

What services are included in network support?

Network support services typically include network administration, device configuration and management, troubleshooting, security implementation, network monitoring, performance optimization, and routine maintenance tasks.

How can network support benefit my business?

Network support can benefit your business in several ways. It helps prevent network outages and downtime, improves network performance and reliability, enhances data security, enables seamless communication and collaboration, and provides access to expert assistance for troubleshooting and problem resolution.

Can network support help with upgrading or expanding my network?

Yes, network support providers can assist with network upgrades or expansions. They can assess your current network infrastructure, recommend suitable enhancements or additions, help with the planning and implementation of network upgrades, and ensure a smooth transition to the new network environment.

How does network support address security concerns?

Network support includes implementing robust security measures such as firewalls, intrusion detection systems, access controls, and encryption protocols. It involves monitoring network traffic for potential threats, promptly applying security patches and updates, and proactively addressing vulnerabilities to protect sensitive data and prevent unauthorized access.

Is network support available for both wired and wireless networks?

Yes, network support services cover both wired and wireless networks. Whether you have a traditional Ethernet-based wired network or a wireless local area network (WLAN), network support providers can help with configuration, optimization, troubleshooting, and security for both types of networks.

How quickly can network support providers respond to network issues?

Response times can vary depending on the level of support agreement and the severity of the issue. Many network support providers offer different response time options, such as immediate response for critical issues and defined response times for less urgent matters. It is recommended to discuss response time expectations with your network support provider in advance.

Can network support be provided remotely?

Yes, network support can be provided remotely in many cases. Network support providers can remotely monitor and manage networks, perform troubleshooting, configure devices, and address network issues without being physically present on-site. Remote support offers convenience and efficiency while reducing the need for on-site visits.

How do I choose the right network support provider for my business?

When choosing a network support provider, consider factors such as their experience, expertise, reputation, range of services offered, responsiveness, flexibility, and cost-effectiveness. It is advisable to evaluate their track record, customer reviews, and certifications to ensure they can meet your specific network support requirements.

Managed IT Services in Chicago, IL

1834 Walden Office Square, Fifth Floor
Schaumburg, IL 60173
Sales and Support (Toll Free): (888) 579-7817