Managed Technology Chicago Services 

In the bustling and ever-evolving environment of Chicago and its surrounding regions, Prescient Solutions Services stands out as a frontrunner in the field of Managed Technology Services. Boasting a team of experienced networking and help desk professionals, Prescient Solutions is at the cutting edge of providing a wide array of managed technology services. These services are specifically designed to meet the distinctive requirements of the varied business landscape in Chicago.

Your Comprehensive IT Partner in Chicago

Prescient Solutions is well-versed in the unique technological intricacies and hurdles encountered by businesses in Chicago. Our goal is to offer streamlined, effective, and all-encompassing IT support, enabling businesses to flourish in the city’s competitive landscape.

As a Chicago-rooted IT firm, Prescient Solutions employs a cloud-based approach to deliver managed technology services to a diverse clientele, including small, mid-sized, and large global organizations, as well as government entities. With nearly 15 years of experience, we are dedicated to enhancing the technological capabilities of our clients in Chicago.

Resources when you need them: 24/7/365 or on-demand.


Facts about Chicago

Chicago, famously dubbed the Windy City, shines as a hub of urban sophistication and architectural magnificence in the United States. Ranking as the nation’s third-largest city, after New York City and Los Angeles, Chicago is celebrated for its deep-rooted history, dynamic cultural scene, and an array of landmark attractions, solidifying its status as a top destination for visitors.

The Architectural Marvel of the Midwest

Chicago’s skyline, marked by an array of pioneering and magnificent skyscrapers, stands as one of its most remarkable attributes. The city is frequently hailed as the origin of the modern skyscraper, a title stemming from the 1885 erection of the Home Insurance Building. This groundbreaking architectural feat set the stage for subsequent towering marvels, such as the Willis Tower (previously known as the Sears Tower), which at one point claimed the accolade of the tallest building in the world.

A City Reborn from Ashes

The remarkable resilience of Chicago is showcased in its remarkable comeback from the devastating Great Chicago Fire of 1871. This calamitous incident spurred an extensive reconstruction campaign, reshaping the city into a center of architectural ingenuity and design. While the fire was a dire setback, it ultimately served as a crucial turning point in Chicago’s history, ushering in an era characterized by extraordinary expansion and progress.

Culinary Delights and Cultural Beats

Chicago is a feast for the senses, most notably with its renowned deep-dish pizza. This culinary icon, famous for its thick crust and hearty layers of cheese and tomato sauce, stands as a staple of Chicago’s food scene and a must-try for food enthusiasts. Beyond its culinary delights, the city also makes a significant mark in the music world, particularly with jazz and blues. Chicago’s influence in these genres has profoundly shaped the global music landscape, a heritage that echoes through its many clubs and vibrant annual music festivals.

The Green River of St. Patrick’s Day

Each year, in a distinctive tradition, Chicago transforms the color of its river to a vibrant green in celebration of St. Patrick’s Day. This practice, which began in 1962, draws spectators globally. Witnessing the Chicago River’s dramatic change is a remarkable experience, reflecting the city’s love for festivities and its strong sense of community.

Route 66: The Beginning of a Legendary Journey

Chicago holds historical significance as the starting point of the legendary Route 66, the celebrated highway that extends to Santa Monica, California. Immortalized in popular culture, this historic roadway epitomizes the essence of the classic American road trip adventure.

A Hub of Museums and Cultural Institutions

Chicago’s cityscape is adorned with a wealth of cultural institutions, museums, and galleries, contributing to its rich cultural tapestry. Prominent landmarks like the Art Institute of Chicago, the Field Museum, and the Museum of Science and Industry stand out as just a few of the city’s jewels. These venues provide exceptional exhibits and enlightening experiences, showcasing world-class collections and educational opportunities.

In summary, Chicago represents a melting pot of American essence and ingenuity, characterized by its architectural wonders, rich cultural scene, and lively urban atmosphere. From its soaring skyscrapers and soulful blues rhythms to its culinary specialties and the uniquely colored river, Chicago offers a diverse array of experiences, ensuring that every visitor finds something memorable in the heart of this dynamic city.

Here’s why you can rely on Prescient Solutions Chicago IT Services:


Prescient Solutions, nestled in the bustling heart of Chicago, is dedicated to delivering top-notch managed technology services, perfectly suited to the ever-changing business environment of the Windy City. Our team, comprised of proficient IT experts, combines extensive experience with a profound grasp of both worldwide technological advancements and the specific requirements of local businesses. This approach guarantees that your IT infrastructure is not only strong and dependable but also fully equipped to tackle the demands of today’s fast-paced business landscape.

Our Services:

  • End-to-End IT Support: We provide a wide array of managed technology services in Chicago, encompassing everything from resolving intricate software problems to overseeing hardware configurations and repairs.
  • Advanced Network Management: Enjoy uninterrupted connectivity with our premium network solutions, expertly crafted to suit the swift and dynamic business landscape of Chicago.
  • Robust Cybersecurity Solutions: Safeguard your digital assets with our cutting-edge cybersecurity services, a critical necessity in the data-centric landscape of today’s world.
  • Cloud Computing Excellence: Harness the potential of cloud technology to boost your data storage, backup, and accessibility, all customized to meet the specific requirements of businesses in Chicago.
  • 24/7 Technical Support: Our Chicago-based team is available around the clock, prepared to offer prompt and efficient responses to any IT challenges you may encounter, whether day or night.

Customized for Chicago’s Market:

  • Local Business Insights: We recognize the distinct technological requirements of Chicago’s varied business sectors, encompassing areas like finance, healthcare, manufacturing, and startups.
  • Compliance and Regulations: Ensure adherence to local and federal regulations with our professional guidance and comprehensive IT support.

Why Choose Us?

  • Deep Local Knowledge: Our deep knowledge of Chicago’s infrastructure, business climate, and cultural context shapes every solution we deliver.
  • Tailored IT Strategies: Our services are meticulously designed to match your unique business objectives, guaranteeing an ideal alignment for companies based in Chicago.
  • Cost-Efficiency: Benefit from elite IT support at competitive rates, tailored to provide Chicago businesses with a competitive advantage while respecting their budgetary constraints.
  • Swift Response Times: Our close location and insight into the city guarantee quick response and resolution times, ensuring your business operations remain seamless and uninterrupted.

Client Success Stories: Discover how businesses across Chicago, from The Loop to Lincoln Park, have transformed their operations with our innovative IT solutions.

Engage with Us: Book a consultation with Prescient Solutions today to elevate your IT infrastructure. Call us at (866) 477-3049 or email.

Stay Connected: Follow us on social media for the latest IT news, updates, and tips, specifically curated for Chicago’s vibrant business community.




In the bustling and dynamic environment of Chicago and its neighboring regions, Prescient Solutions emerges as a leading provider of managed technology services. This indicates their expertise in remotely assisting businesses with all aspects of their computer and technology requirements. Their team of experts excels in areas such as establishing computer networks and offering tech support remotely, whether it’s over the phone or online, ensuring clients receive top-notch assistance with their technology needs.

Prescient Solutions excels in providing a diverse array of technology services that are perfectly tailored to the varied needs of businesses in Chicago. They understand that each company is unique and has specific requirements, and they are adept at addressing these distinct needs effectively.

Here’s what they can do for your business:

  • Keep Your Data Safe: They offer cloud storage solutions for your vital business information, ensuring that your data is not only secure but also accessible from any location.
  • Help Anytime You Need It:Their help desk operates 24/7, providing readiness and support for any computer-related issues you may encounter at any time.
  • Handle Your Email Systems: They handle the setup and maintenance of your business email, ensuring it is secure and functions efficiently.
  • Help Your Team Work from Anywhere: They configure remote access solutions, enabling you and your team to work seamlessly from home or any other location, just as if you were in the office.
  • Keep an Eye on Your Networks: They continuously monitor your computer networks to proactively identify and resolve issues before they escalate.

Prescient Solutions is dedicated to leveraging cutting-edge technology to propel your business forward. They are committed to ensuring your technology is an asset, not a hindrance, working tirelessly to keep your systems efficient and effective. Think of them as your business’s tech superhero team – always on call, ready to ensure everything operates seamlessly.

Managed Services

IT Managed Services

Turning our team of certified experts into your managed technology department.

Cloud Services

Cloud Services

Leverage cloud-based technology to optimize your current programs or build a custom communications platform.



Advanced security services to block intruders and secure your assets.

Onsite Support

Onsite Technology Support

Our professional resources blend in with your employees in-house and function as your own dedicated IT department.

Prescient Solutions Core Values

Sharing Information

Getting the Job Done

Always Doing Better

Acting with Integrity

Working Diligently

FAQs About Our Managed IT Services

What is Managed IT Services?

Managed IT Services refer to the practice of outsourcing various IT functions and processes to an external provider. These services encompass a wide range of tasks, including network, application, infrastructure, and security management. Managed IT Services are typically proactive, meaning the service provider takes responsibility for the maintenance and management of IT systems to prevent issues before they occur.

How does Managed IT Services work?

Managed IT Services work through a partnership between a business or organization (the client) and an external IT service provider (the managed services provider or MSP).

What are the benefits of Managed IT Services?

Managed IT Services offer a wide range of benefits for businesses and organizations of all sizes. Here are some key advantages:

  1. Cost Savings: Managed IT Services often result in cost savings compared to maintaining an in-house IT department. Businesses can avoid expenses related to hiring and training IT staff, purchasing and maintaining hardware and software, and dealing with unexpected IT emergencies.

  2. Expertise and Specialization: Managed IT Service providers are experts in their field. They have specialized knowledge and experience in various aspects of IT, including cybersecurity, network management, and cloud services, ensuring that clients have access to high-quality technical expertise.

  3. Proactive Maintenance: MSPs proactively monitor and maintain IT systems, identifying and addressing issues before they cause disruptions. This leads to increased system uptime and reduced downtime, boosting productivity.

  4. Scalability: Managed IT Services can be scaled up or down to meet the evolving needs of a business. Whether a company is expanding or downsizing, the IT services can be adjusted accordingly, providing flexibility.

  5. Security: MSPs focus on cybersecurity, implementing and managing security measures to protect against threats such as malware, ransomware, and data breaches. This helps safeguard sensitive business data and maintains customer trust.

  6. Access to Advanced Technology: Managed IT Service providers stay up-to-date with the latest technology trends. Clients benefit from access to advanced tools, software, and hardware without the need for significant upfront investments.

  7. Predictable Costs: Managed IT Services typically involve predictable, fixed monthly costs. This makes budgeting easier for businesses, as they don’t have to worry about unexpected IT expenses.

  8. Faster Issue Resolution: MSPs offer fast response times to IT issues, reducing downtime and minimizing disruptions to business operations. This leads to improved employee productivity and customer satisfaction.

  9. Data Backup and Recovery: Managed IT Services often include robust data backup and disaster recovery solutions. In the event of data loss or a system failure, businesses can quickly recover their critical data and minimize data loss.

  10. Compliance and Regulations: MSPs help businesses navigate complex industry regulations and compliance requirements, ensuring that their IT systems adhere to legal standards and avoiding potential fines or penalties.

  11. Focus on Core Business: With IT management outsourced to experts, businesses can focus on their core operations and strategic goals, rather than getting bogged down in IT tasks.

  12. 24/7 Support: Many Managed IT Service providers offer round-the-clock support, ensuring that assistance is available whenever it’s needed, even outside regular business hours.

  13. Strategic Planning: MSPs often assist with IT strategic planning, helping businesses align their technology investments with their long-term goals and growth strategies.

  14. Competitive Advantage: By leveraging advanced technology and efficient IT management, businesses gain a competitive edge in their industry, as they can adapt to changing market conditions more quickly.

  15. Peace of Mind: Knowing that IT systems are in capable hands provides peace of mind for business owners and executives, reducing stress and allowing them to focus on business growth.

Overall, Managed IT Services offer a comprehensive and proactive approach to IT management that can lead to improved efficiency, reduced costs, enhanced security, and a competitive advantage in the market.

Is Managed IT Services secure?

Managed IT Services can be secure when implemented and managed properly by a reputable and trustworthy Managed IT Service provider (MSP). Security is a critical aspect of Managed IT Services, and MSPs take various measures to ensure the security of their clients’ IT environments. Here are some key factors that contribute to the security of Managed IT Services:

  1. Cybersecurity Measures: MSPs implement robust cybersecurity measures to protect their clients’ data and IT systems. This includes firewalls, intrusion detection systems, antivirus software, and encryption, among others.

  2. Regular Updates and Patch Management: MSPs ensure that all software, including operating systems and applications, is regularly updated with security patches to address vulnerabilities and reduce the risk of cyberattacks.

  3. Data Encryption: Sensitive data is often encrypted to protect it from unauthorized access, both in transit and at rest. Encryption adds an extra layer of security to data stored on servers and transmitted over networks.

  4. Access Control: MSPs implement access control policies to restrict access to IT systems and data. Only authorized individuals or personnel with specific permissions can access sensitive information.

  5. Security Monitoring: MSPs continuously monitor IT systems for signs of unusual activity or security breaches. Real-time monitoring allows for the immediate detection and response to security incidents.

  6. Security Awareness Training: MSPs may offer security awareness training for employees to educate them about best practices, such as recognizing phishing emails and avoiding risky online behavior.

  7. Data Backup and Recovery: MSPs typically provide data backup and disaster recovery solutions to ensure that critical data can be restored in the event of data loss or a security incident.

  8. Compliance and Regulations: Managed IT Service providers help clients adhere to industry-specific regulations and compliance requirements, ensuring that IT systems meet legal standards for security and privacy.

  9. Secure Remote Access: Remote access to IT systems is carefully controlled and secured to prevent unauthorized access. Multi-factor authentication (MFA) may be used to enhance security.

  10. Regular Security Audits: MSPs may conduct regular security audits and assessments to identify vulnerabilities and weaknesses in the client’s IT infrastructure, allowing for proactive security improvements.

It’s important to note that the security of Managed IT Services also depends on the client’s cooperation and adherence to security best practices. Clients should work closely with their MSP to establish security policies, educate employees, and implement security measures that align with their business needs and regulatory requirements.

Choosing a reputable and experienced MSP with a strong track record in cybersecurity is crucial to ensuring the security of Managed IT Services. Clients should also review and understand the terms of their service agreements, including the specifics of the security measures in place.

What services are typically included in Managed IT Services?

Managed IT Services encompass a wide range of services aimed at proactively managing and maintaining an organization’s IT infrastructure. While the specific services can vary depending on the Managed IT Service provider (MSP) and the client’s needs, here are some typical services that are often included:

  1. Remote Monitoring and Management (RMM):

    • Continuous monitoring of IT systems for performance, security, and issues.
    • Real-time alerts and notifications for potential problems.
    • Automated tasks and updates to ensure system health.
  2. Help Desk and Technical Support:

    • A dedicated help desk for end-user support.
    • Handling and resolution of IT-related issues, inquiries, and troubleshooting.
    • Remote assistance for problem resolution.
  3. Cybersecurity Services:

    • Implementation and management of cybersecurity measures.
    • Firewall management and intrusion detection.
    • Regular security assessments and vulnerability scanning.
    • Antivirus and malware protection.
    • Security incident response and management.
  4. Data Backup and Recovery:

    • Regular data backups to secure off-site locations.
    • Data recovery solutions in case of data loss or system failures.
    • Testing and verification of data backups.
  5. Network Management:

    • Management of network infrastructure, including routers, switches, and access points.
    • Network performance optimization.
    • Network security and access control.
  6. Cloud Services:

    • Cloud infrastructure management and optimization.
    • Deployment and management of cloud-based applications and services.
    • Data migration to the cloud.
  7. Software and Hardware Management:

    • Software license management.
    • Installation, configuration, and updates of software applications.
    • Hardware asset management and maintenance.
    • Procurement of hardware and software as needed.
  8. Mobile Device Management (MDM):

    • Management and security of mobile devices (smartphones, tablets, etc.) used in the organization.
    • Remote device tracking, locking, and data wiping in case of loss or theft.
  9. IT Strategy and Planning:

    • Assistance with IT strategic planning and alignment with business goals.
    • Recommendations for technology investments and improvements.
    • Budgeting and forecasting for IT expenses.
  10. Compliance and Regulatory Support:

    • Assistance with industry-specific compliance requirements.
    • Ensuring IT systems meet legal and regulatory standards.
  11. Reporting and Analytics:

    • Regular reporting on the performance and health of IT systems.
    • Analysis of IT metrics and trends.
  12. Vendor Management:

    • Managing relationships with IT vendors and service providers.
    • Coordination of vendor support and services.
  13. User Training and Education:

    • Training and education programs to enhance end-user awareness and skills related to IT security and best practices.
  14. Scalability and Flexibility:

    • The ability to scale services up or down to meet changing business needs.

It’s important to note that the specific services offered by an MSP may vary, and clients can often customize their service packages to align with their unique requirements. Managed IT Services are designed to provide comprehensive support and proactive management of IT infrastructure to improve efficiency, security, and reliability while reducing downtime and IT-related disruptions.

Can Managed IT Services replace an in-house IT team?

Managed IT Services can complement and, in some cases, partially replace an in-house IT team, depending on the specific needs and goals of the organization. Whether Managed IT Services can fully replace an in-house IT team or not depends on several factors:

  1. Size and Complexity of the Organization: Small to medium-sized businesses often find that Managed IT Services can fully replace the need for an in-house IT team. However, larger organizations with complex IT needs may choose to maintain an in-house team while leveraging Managed IT Services for specific tasks or expertise.

  2. IT Requirements: The nature of an organization’s IT requirements plays a significant role. If an organization relies heavily on IT for its core operations, it may opt to maintain an in-house team to ensure immediate on-site support and specialized expertise.

  3. Cost Considerations: Cost is a critical factor. Managed IT Services can offer cost savings compared to maintaining a full in-house team, especially when considering expenses such as salaries, benefits, training, and hardware/software investments.

  4. Skills and Expertise: Managed IT Service providers typically offer a broad range of IT expertise. However, organizations with highly specialized or industry-specific IT needs may choose to retain in-house experts in those areas.

  5. Scalability and Flexibility: Managed IT Services can be scaled up or down to meet changing business needs, offering flexibility that may be challenging to achieve with a fixed in-house team.

  6. 24/7 Support: Managed IT Services often provide 24/7 support, which may be costly and challenging to maintain with an in-house team.

  7. Strategic IT Planning: Organizations that require long-term IT strategic planning and alignment with business goals may still benefit from in-house IT leadership.

In many cases, organizations choose a hybrid approach, where they maintain a small in-house IT team for immediate on-site support, specialized knowledge, and strategic planning, while outsourcing specific IT functions or tasks to Managed IT Services providers. This allows them to leverage the advantages of both models and ensure they have the expertise and support they need while managing costs effectively.

Ultimately, the decision to replace an in-house IT team with Managed IT Services or maintain both depends on the organization’s unique circumstances, IT needs, and budget considerations.

Who can benefit from Managed IT Services services?

Managed IT Services can benefit a wide range of organizations, regardless of their size or industry. Here are some examples of who can benefit from Managed IT Services:

  1. Small and Medium-sized Businesses (SMBs):

    • SMBs often have limited IT resources and budgets. Managed IT Services can provide them with access to a team of experts and cost-effective solutions to manage their IT infrastructure, enhance security, and improve efficiency.
  2. Large Enterprises:

    • Large enterprises with complex IT environments can benefit from Managed IT Services to augment their in-house IT teams. This allows them to scale resources as needed and gain access to specialized expertise.
  3. Nonprofit Organizations:

    • Nonprofits often operate with tight budgets. Managed IT Services can help nonprofits reduce IT costs while ensuring their IT systems are secure and efficient, allowing them to focus on their mission.
  4. Healthcare Providers:

    • Healthcare organizations require secure and compliant IT solutions. Managed IT Services can help them maintain HIPAA compliance, protect patient data, and ensure the reliability of critical healthcare systems.
  5. Financial Institutions:

    • Banks, credit unions, and financial firms rely on secure and efficient IT systems for their operations. Managed IT Services can help them manage IT security, compliance, and data protection.
  6. Manufacturing Companies:

    • Manufacturers often have complex production processes and supply chains. Managed IT Services can help streamline operations, optimize network infrastructure, and enhance cybersecurity.
  7. Retailers:

    • Retail businesses can benefit from Managed IT Services to support e-commerce operations, point-of-sale systems, inventory management, and customer data protection.
  8. Educational Institutions:

    • Schools, colleges, and universities can use Managed IT Services to provide reliable network connectivity, support remote learning, and protect sensitive student and faculty data.
  9. Government Agencies:

    • Government organizations at the local, state, and federal levels can leverage Managed IT Services to enhance cybersecurity, manage IT infrastructure, and meet compliance requirements.
  10. Legal Firms:

    • Law firms require secure and efficient IT systems to manage case data, communication, and legal research. Managed IT Services can help them maintain data privacy and security.
  11. Startups:

    • Startups may lack the resources to build an in-house IT team. Managed IT Services allow startups to access IT expertise and support on a budget, helping them grow and scale.
  12. Real Estate Agencies:

    • Real estate companies rely on IT for property management, listings, and client communications. Managed IT Services can ensure their IT systems are reliable and secure.
  13. Professional Services Firms:

    • Firms such as accounting, consulting, and engineering benefit from Managed IT Services to support client work, data security, and compliance with industry regulations.
  14. Hospitality and Tourism:

    • Hotels, travel agencies, and restaurants can use Managed IT Services to enhance guest experiences, manage reservations, and secure customer data.
  15. Any Organization with IT Needs:

    • Virtually any organization that uses IT for its operations, communications, and data management can benefit from Managed IT Services to ensure reliable, secure, and cost-effective IT solutions.

Managed IT Services can be tailored to meet the specific needs and challenges of different industries and organizations, making them a valuable resource for a wide variety of businesses and institutions.

Prescient Solutions serves North America from our office in Schaumburg, IL. For urgent requirements, please call our office 24/7/365. For questions or general inquiries, please use the contact form below, and a Prescient associate will respond in 24 hours or less.

Prescient Headquarters

1834 Walden Office Square, Fifth Floor
Schaumburg, IL 60173
Sales and Support (Toll Free): (888) 343-6040

Here at Prescient Solutions, our expertise becomes your expertise. We train our IT professionals in the most current technologies and practices. Together, our staff holds certifications in the following:

Server Operating Systems



Network Infrastructure

CSM, CCNA, CCDA, CCNP, CCDP, Cisco Wireless Specialist, CCIE Written

Fortinet Firewall 



Watchguard Certified Security Professional

Virtual Environments



ERP Solutions


Hyperion Certified Administrator

Dynamics NAV





Master Platform Partner


Hardware Certifications 

HP/Compaq, Dell, EMC, IBM

A+, Network+


webroot certification microsoft gold 2019
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