Challenge: The Academy requested proposals from qualified, professional technology vendors for Information Technology Support Services to provide technical support, assistance, hardware and software troubleshooting, network and system maintenance, and training and documentation of Academy hardware and software inventory.
Solution: Prescient came on board in 2014. They reviewed the inventory, assessed system architecture and equipment for efficiency, made recommendations for improving routine support criteria, and eliminating emergency maintenance situations. The team defined and eliminated security holes and vulnerabilities by implementing automated systems to monitor, scan, update, and report on Academy’s entire IT infrastructure and systems.
Results: Since 2014, the Prescient Solutions team has efficiently and effectively managed the Academy’s Information Technology services. The team provides desktop support, server and workstation services, network administration services, email security, and back up.