Challenge: A county used technology, designed for fault tolerance, for the majority of its 911 services. However, the remainder of the systems did not share the same stability characteristic.
Prescient Solution: Prescient recommended and led the installation of a fully-redundant, chassis-based network switch, along with the implementation of a Blade Server system. Using clustering and continuous data protection technologies, the systems have the ability to support all county users. Additionally, Prescient provides day-to-day Helpdesk, server administration and network infrastructure administration. Prescient also provides support and configuration of communications equipment for the county public safety vehicles.
Result: Prescient designed the systems to provide load balancing for the increased growth projected.
We had concerns about the stability and security of our network. Prescient came in and through their audit identified many weaknesses that we weren’t aware of. They gave our whole system a much-needed overhaul and provided value above and beyond the scope of the contract. That’s what I appreciate the most. They go the extra mile but don’t charge us for every little thing. We are extremely satisfied.