Is Your Help Desk Really Helping?

One of the biggest complains end users have is that the help desk isn’t helpful. When it comes to problems that are more complicated than resetting a password, too often it seems like the helper doesn’t know that much more than the helpee. Users often have to make multiple contacts to try to get a problem resolved or feel like the help desk cares more about closing the ticket rather than solving the problem. Sound familiar?

Download our guide to learn more about help desk problems and resolutions.

Help Desk Problems Guide

Data Loss Prevention: Strategies and Software

The biggest threat to data security comes from internal users, so DLP strategies implement tools and policies to ensure that users access only the data they need to perform their job functions and don’t unnecessarily expose it outside the corporate network.

Download this guide now to learn more.

Data Loss Prevention Guide

Don’t Fall for the Disaster Recovery Myths

There are a lot of myths about disaster recovery (DR), and falling for them can cause big problems when a crisis occurs. Even though a disaster can shut your business down—sometimes permanently—many companies fail to create a disaster recovery plan. That’s because they believe the biggest myth of all: that disaster won’t happen to them.

Download this guide to learn 5 disaster recovery myths.

Disaster Recovery Myths

A Guide to Managed IT Services

Providing the necessary oversight and support that IT needs is time consuming and expensive. Managed IT services solve those problems. This Guide to Managed IT Services will answer:

  • What are managed services?
  • What is the scope of managed services?
  • What are the benefits?
  • How can your company get the biggest benefit?
  • Are managed services right for your company?
Guide to Managed IT Services

How to Hire an IT Consulting Firm

Partnering with an IT consulting firm can be an effective way for companies to meet their technology needs and achieve business goals. This Guide to effective Hiring of an IT Consulting Firm will provide:

  • An overview of typical services
  • 5 reasons to hire an IT consultant
  • A checklist for choosing the right firm
  • Tips for achieving a successful relationship
how to hire IT consulting firm